299bt's Privacy Policy

299bt is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what types of information we collect, how we use it, who we share it with, and what steps we take to keep your information secure.

By using our site, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.

We may collect the following information to operate the 299bt platform and provide you with the best possible service:

We collect information in the following ways:

• Directly provided: Information you give us during account registration, login, deposit, or withdrawal.
• Automatically collected: Certain technical information is collected automatically through our server logs, cookies, and analytics tools.
• From third parties: Information may be received from authorized parties involved in payment processing or identity verification.

Collected information is used for the following purposes:

3.1 Account and Service Management

Information is needed to create and manage your account, ensure login security, and smoothly operate your betting and gaming activities.

3.2 Financial Transaction Processing

Financial information is essential to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain transaction records.

3.3 Age and Identity Verification

Our platform is for users aged 21 and above only. Identity verification information is used to prevent access by minors and to stop fraudulent activity.

3.4 Customer Support

Information is used in our 24/7 live chat and email support service to resolve your issues quickly and handle complaints.

3.5 Site Improvement and Personalization

Your browsing habits are analyzed to improve the site's design, performance, and user experience. This allows you to receive content suited to your preferences.

3.6 Security and Fraud Prevention

Technical information is analyzed to prevent account hacking, money laundering, and other fraudulent activity.

299bt does not sell or rent your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Payment providers: bKash, Nagad, Rocket, and Upay — information necessary for processing financial transactions is shared only with these providers.
• Technology partners: Authorized technology providers may have limited access to information for the purposes of secure site operation, software maintenance, and analytics.
• Legal obligations: We may be required to disclose information under applicable law, court order, or the direction of a regulatory authority.
• Fraud investigations: Limited information may be shared with relevant parties during the investigation of a security breach or fraud allegation.

Outside of the above circumstances, your information will not be disclosed to any third party without your explicit consent.

299bt maintains industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transfers on the site are secured using SSL (Secure Socket Layer) encryption technology.
• Secure servers: Your information is stored in secure data centers where unauthorized access is strictly controlled.
• Access controls: Only authorized staff have limited access to your information, strictly on a need-to-know basis.
• Regular security assessments: Regular security tests are conducted to identify and address vulnerabilities in our systems.
• Password hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.

However, no system on the internet can guarantee 100% security. We work to ensure the highest level of protection, but we also advise you to stay vigilant about your own data security.

The 299bt website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and running the site's core functions. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to improve the user experience.

6.3 Analytical Cookies

These cookies collect information to help us understand which parts of the site are used most and how users navigate the site. This information is used to improve the site.

You can control or disable most cookies by changing your browser settings. However, disabling some cookies may limit certain features of the site.

We retain your information for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All relevant information is retained for as long as the account is active.
• Closed accounts: Financial and identity information may be retained for a specified period after account closure in accordance with legal requirements.
• Log data: Technical log data is generally retained for a limited period and then securely deleted.

You have the following rights in relation to your personal information:

To exercise any of the above rights, contact us at [email protected].

The 299bt platform strictly operates for users aged 21 and above only. We do not knowingly collect any information from minors.

If a minor has registered on our platform, we request that you notify us. We will immediately delete that account and the associated information.

Our servers and technology partners may be located outside Bangladesh. In such cases, your information may be transferred across international borders.

For such transfers, we ensure that applicable security standards are maintained. We only work with partners who provide adequate assurances regarding data protection.

This privacy policy may be updated from time to time. Changes may be made due to updates to our services, new legal requirements, or technological developments.

For significant changes, we will notify you when you log in to your account or by email. We recommend visiting this page regularly to stay informed about the latest policy.

Continued use of our platform after any changes will be taken as your acceptance of the revised policy.

299bt is committed to responsible gaming. As part of this commitment, we monitor your playing patterns to help identify problematic behavior.

Information gathered from this monitoring is used to protect users and is not used for any marketing purpose. To learn more about responsible gaming, visit our Responsible Gaming page.